Frequently Asked Questions
Everything you need to know about sourcing and importing pharmaceutical products from India through Divy Tradelink. If your question isn't answered here, contact our team directly — we're happy to help whether or not you buy from us.
What does Divy Tradelink do?
We are a licensed pharmaceutical export company based in Surat, Gujarat, India. We source medicines and medical products from GMP-certified, CDSCO-registered Indian manufacturers and export them to licensed buyers worldwide.
Are you a manufacturer or a trading company?
We are a licensed export and trading company. We do not manufacture. Sourcing across many CDSCO-registered manufacturing sites lets us supply a far wider product range than any single manufacturer could offer, and lets us select the best-suited producer for each product.
Who can buy from Divy Tradelink?
Licensed pharmaceutical importers, wholesalers, distributors, hospitals, pharmacy chains, named-patient access providers and government health programmes. We do not supply individual patients or members of the public.
Which countries do you export to?
We export worldwide. Our partners span Africa, Southeast Asia, Latin America, the Caribbean, the Middle East and Central Asia. We open new markets on request and prepare documentation to each destination regulator’s format.
Can you supply my country if you haven't exported there before?
Yes. We regularly open new markets. Tell us your destination and we will confirm what documentation your national regulatory authority requires and what we can supply.
What types of pharmaceutical products do you export?
A comprehensive range including tablets, capsules, syrups, injectables, vaccines, antibiotics, cardiovascular medicines, antidiabetics, oncology therapies, biosimilars, antivirals, immunology products, medical equipment, surgical instruments, disposables and IV fluids.
Do you supply oncology and specialty medicines?
Yes. Oncology is one of our strongest categories, covering cytotoxic injectables, oral targeted therapies, hormonal agents, biosimilars and supportive care products.
Do you supply prescription-only medicines?
Yes. Many products we export are prescription-only. These are supplied strictly to licensed buyers, and must be registered with the destination market’s regulatory authority before import.
Can you source a product that isn't in your catalogue?
Often, yes. Our manufacturer network extends well beyond our published catalogue. Send us the molecule, strength and pack size and we will confirm availability.
Do you supply branded or generic medicines?
Both. We supply quality generics, branded generics and, where available, originator products. We will advise which options exist for any molecule you need.
Are your products certified for international export?
Yes. All products are sourced from manufacturers registered with India’s Central Drugs Standard Control Organisation (CDSCO) and certified under WHO-GMP or equivalent standards.
How do you ensure product quality?
We source only from licensed, GMP-certified manufacturing sites, and every batch ships with a Certificate of Analysis confirming it meets specification. Manufacturer licences and GMP certificates are available for verification on request.
Can I verify your licences and manufacturer certifications?
Yes, and we encourage it. We share our export licence, manufacturer names and GMP certificates with serious buyers. Any supplier who refuses this should be treated with caution.
What minimum shelf life do you guarantee?
Minimum residual shelf life is confirmed per batch at order confirmation, so you know exactly what you are receiving before the consignment ships. Tell us your requirement and we will confirm whether it can be met.
Do you deal in grey-market or unlicensed product?
No. We source exclusively within India’s regulated pharmaceutical framework, from licensed manufacturers, with full documentation. This is not negotiable.
What is the minimum order quantity?
It depends on the product and supply model. For bulk B2B supply, MOQs typically start from one carton or a specified pack quantity and vary by manufacturer. For named-patient and special-access orders we supply single packs without minimum container requirements.
Can you supply single packs or very small quantities?
Yes. Alongside bulk supply we fulfil single-patient and small-quantity orders for access providers, specialty pharmacies and hospitals — despatched by air courier with tracking.
How do I get a price quotation?
Send your product list, required quantities and destination market through our contact form or to hello@divytradelink.com. We typically respond with pricing, lead times and available documentation within one business day.
Can I place a sample or trial order first?
Yes, and we recommend it. A trial order lets you assess product quality, documentation, packaging and turnaround before committing to larger volumes.
What payment terms do you offer?
Terms are agreed per order and depend on order value, product category and how long we have worked together. We will set these out clearly in the proforma invoice before anything ships.
Do you offer bulk or contract pricing?
Yes. We offer tailored pricing for recurring supply, tender fulfilment and long-term supply agreements. Send us your annual requirement and we will structure a proposal.
What documentation do you provide with each shipment?
A complete export package: Commercial Invoice, Packing List, Bill of Lading or Airway Bill, Certificate of Origin, GMP Certificate, batch-wise Certificate of Analysis, Certificate of Pharmaceutical Product (CoPP) in WHO format, Free Sale Certificate where applicable, MSDS where applicable, and any country-specific documentation your regulator requires.
What is a Certificate of Pharmaceutical Product (CoPP)?
A CoPP is issued in a format defined by the World Health Organization, confirming that a product is licensed in the exporting country and that the manufacturer complies with GMP. Most regulatory authorities require it to register an imported medicine.
Can you help with product registration in my country?
We supply the dossier components your local partner needs — CoPP, GMP certificate, stability data and product samples — prepared to your national authority’s format. Registration itself is filed by the licensed importer in the destination market.
Do products need to be registered before import?
In most markets, yes. Pharmaceutical products generally must be registered with the national regulatory authority before they can be imported and sold. Requirements vary, so confirm with your regulator early — registration timelines are often the longest part of a market-entry plan.
Do you provide stability data for hot and humid climates?
Yes. Where required we supply stability data appropriate to Zone IVb conditions, which many tropical markets specify for registration.
How long does delivery take?
Air freight typically takes 5–10 working days to most destinations once documentation is complete. Sea freight typically takes 25–40 days depending on the route and port. Named-patient orders sent by air courier usually move faster. Exact timelines are confirmed at quotation.
Do you handle cold-chain products?
Yes. Temperature-sensitive products ship in validated thermal packaging with calibrated data loggers. The logger report is supplied on delivery, so temperature integrity is documented rather than assumed.
What temperature ranges can you maintain?
We handle standard cold chain at 2–8 °C and controlled room temperature at 15–25 °C. Tell us your product requirement and we will confirm the packaging solution and its qualified duration.
Who handles customs clearance at destination?
Clearance is handled by your appointed clearing agent in the destination market. We prepare and share the complete document set digitally before the cargo departs, so your agent is ready before it lands.
Can you consolidate multiple products into one shipment?
Yes. Consolidating several products into a single consignment significantly reduces freight cost per unit, and we do this routinely for buyers ordering across categories.
What happens if a shipment is delayed or damaged?
We track every consignment and keep you updated. Shipments are insured in transit, and if a problem arises we work with you and the carrier to resolve it and arrange replacement where appropriate.
How do I start working with Divy Tradelink?
Send your product list, required quantities and destination market. We will confirm availability, pricing, lead time and documentation, and verify your licence before proceeding.
Do you offer exclusive distribution agreements?
We consider exclusive and preferred-partner arrangements for qualified distributors with demonstrated market presence. Contact us to discuss terms for your market.
What information do you need from me to quote?
Molecule or brand name, strength, dosage form, pack size, quantity, and destination country. If you have a target price or required shelf life, tell us that too — it helps us return a realistic quotation first time.
Do you provide regulatory or legal advice?
No. We provide commercial guidance and documentation based on export experience, but requirements vary by market and change over time. Always confirm current requirements with your national regulatory authority or a qualified adviser.