Privacy Policy

At Divy Tradelink, we are committed to protecting the privacy and confidentiality of every individual and business that interacts with our website and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to it.

1. Who We Are

Divy Tradelink is a pharmaceutical export company headquartered in Surat, Gujarat, India, specialising in the export of GMP-certified medicines and medical products to licensed healthcare buyers worldwide.

For the purposes of India’s Digital Personal Data Protection Act, 2023, and — where applicable — the UK and EU General Data Protection Regulation, Divy Tradelink is the data fiduciary/controller responsible for your information.

For any privacy-related queries, you may contact us at:
Email: info@divytradelink.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

2. What Information We Collect

Information you provide directly — When you submit an enquiry through our contact form, subscribe to our newsletter, message us on WhatsApp, or communicate with our team by email or phone, we may collect your full name, company or organisation name, business email address, phone or WhatsApp number, country of business, buyer type, product requirements, and any additional details you choose to share.

Business and compliance information — For pharmaceutical procurement enquiries we may collect additional business details necessary to verify that you are a licensed buyer, including company registration details, wholesale or import licence numbers, and product registration information required by your national regulatory authority.

Information collected automatically — When you visit our website we may automatically collect technical data such as your IP address, browser and device type, pages visited, referring website, and time spent on the site, collected through cookies and analytics tools.

Communications — We retain correspondence, including email and WhatsApp business messages, as a record of enquiries, quotations and orders.

What we do not collect — We do not knowingly collect patient health information, prescriptions, or special category personal data. Please do not send patient identifiers or clinical records through our contact form. Where a named-patient enquiry requires such information, it should be handled directly between the treating institution and the relevant regulatory authority.

3. How We Use Your Information

To respond to enquiries and provide product quotations
To verify that a prospective buyer holds the licences required in their market
To process and fulfil orders and prepare export documentation
To send our newsletter and industry updates, where you have subscribed
To improve website performance and user experience
To comply with legal and regulatory obligations under Indian export law, drug regulation and international trade requirements
To prevent fraud and protect the security of our business operations

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing

We process personal information on the following grounds:

Consent — where you have given it, such as subscribing to our newsletter
Performance of a contract, or steps taken at your request before entering one — such as processing an enquiry or preparing a quotation
Legal obligation — including export compliance, drug regulation, tax and record-keeping requirements
Legitimate interests — operating, securing and improving our pharmaceutical export business, provided these interests are not overridden by your rights

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out before withdrawal.

5. How We Share Your Information

Divy Tradelink does not sell, rent or trade your personal information.

Manufacturing and logistics partners — Where necessary to process an order, prepare export documentation, or arrange freight and customs clearance, we share relevant business information with our supplier and logistics network. All partners are required to maintain confidentiality.

Regulatory authorities — We may be required to share information with Indian authorities including CDSCO, customs and other government agencies as part of our export compliance obligations, and with regulatory authorities in destination markets where required.

Service providers — We use third-party tools for website analytics, email communication and messaging. These providers are bound by data processing terms and may not use your data for their own purposes.

Legal requirement — We may disclose information where required by law, court order, or to protect the rights and safety of Divy Tradelink, our clients or the public.

6. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site.

Essential cookies — Required for the website to function, such as form submissions and navigation.

Analytics cookies — Used to understand visitor behaviour and improve the site. We use Google Analytics; you can opt out via the Google Analytics Opt-Out Browser Add-on.

Marketing cookies — Where used, these help us deliver relevant content and measure the effectiveness of our marketing.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect site functionality.

7. Data Retention

We retain personal information only as long as necessary for the purposes set out in this policy.

Information	Retention period
Enquiries that do not lead to an order	24 months from last contact
Customer and order records	8 years, in line with Indian tax and export record-keeping requirements
Newsletter subscriptions	Until you unsubscribe
Website analytics	As configured in our analytics tools, typically 14–26 months

Where information is no longer required, we delete or anonymise it.

8. Data Security

We implement appropriate technical and organisational measures to protect personal and business data against unauthorised access, disclosure, loss or misuse. Enquiry communications are handled by authorised personnel only, and our systems are reviewed regularly.

However, no method of transmission over the internet is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.

If a data breach occurs that is likely to affect your rights, we will notify you and the relevant authorities as required by applicable law.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information where it is no longer required
Withdraw consent where processing is based on consent
Object to processing for direct marketing
Request restriction of processing in certain circumstances
Request a copy of your information in a portable format
Nominate another person to exercise your rights on your behalf, where provided under India’s DPDP Act
Lodge a complaint with your national data protection authority

To exercise any of these rights, contact us using the details in Section 12. We will respond to valid requests within a reasonable period and, where a legal deadline applies, within that deadline.

10. Third-Party Links

Our website may contain links to third-party websites, including regulatory bodies, partner organisations and pharmaceutical directories. We are not responsible for the privacy practices of these external sites and encourage you to review their policies independently.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements or business operations. The updated policy will be published on this page with a revised date. We encourage you to review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Divy Tradelink
Email: info@divytradelink.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST