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Privacy Policy

At Divy Tradelink, we are committed to protecting the privacy and confidentiality of every individual and business that interacts with our website and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to it.

  • Last updated: Nov 18th, 2025

1. Who We Are

Divy Tradelink is a pharmaceutical export company headquartered in India, specialising in the export of GMP-certified medicines and medical products to healthcare providers in Ghana, Africa, and international markets.

For any privacy-related queries, you may contact us at:
Email: info@divytradelink.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

2. What Information We Collect

We collect information in the following ways:

Information you provide directly — When you submit an enquiry through our Contact Us form, subscribe to our newsletter, or communicate with our team, we may collect your full name, business name, business email address, phone or WhatsApp number, country of business, product requirements, and any additional details you share in your message.

Information collected automatically — When you visit our website, we may automatically collect technical data such as your IP address, browser type, device type, pages visited, and time spent on our site. This is collected through cookies and analytics tools.

Business information — For pharmaceutical procurement enquiries, we may collect additional business details such as your company registration information, import licence details, and Ghana FDA registration where relevant to processing your enquiry.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your pharmaceutical export enquiries and provide product quotations. To process and fulfil orders and export documentation requirements. To send our newsletter and industry updates, where you have subscribed. To improve our website performance and user experience. To comply with applicable legal and regulatory obligations under Indian export laws and international trade regulations. To prevent fraud and protect the security of our business operations.

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal information on the following legal grounds: your consent (where you have provided it, such as subscribing to our newsletter), the performance of a contract or pre-contractual steps at your request (such as processing a product enquiry), compliance with a legal obligation, and our legitimate business interests in operating and improving our pharmaceutical export services.

5. How We Share Your Information

Divy Tradelink does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

With our manufacturing and logistics partners — Where necessary to process your order, fulfil export documentation, or arrange freight and customs clearance, we may share relevant business information with our trusted supplier and logistics network. All partners are required to handle your information with confidentiality.

With regulatory authorities — We may be required to share certain information with Indian regulatory bodies such as CDSCO, customs authorities, or other government agencies as part of our export compliance obligations.

With service providers — We use third-party tools for website analytics (such as Google Analytics) and email communications. These providers are bound by data processing agreements and are not permitted to use your data for their own purposes.

In the event of a legal requirement — We may disclose information if required by law, court order, or to protect the rights and safety of Divy Tradelink, our clients, or the public.

6. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device. We use the following types of cookies:

Essential cookies — Required for the website to function correctly, such as form submissions and page navigation.

Analytics cookies — Used to understand visitor behaviour and improve our website. We use Google Analytics for this purpose. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Marketing cookies — Where applicable, used to deliver relevant content and track the effectiveness of our marketing.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining records for export compliance, responding to ongoing business enquiries, and meeting our legal obligations under Indian tax and trade laws. Enquiry records are typically retained for a period of five years in line with standard business and export documentation requirements.

8. Data Security

We take the security of your information seriously. We implement appropriate technical and organisational measures to protect your personal and business data against unauthorised access, disclosure, loss, or misuse. All enquiry communications are handled by authorised personnel only, and our systems are regularly reviewed for security.

However, no method of transmission over the internet is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information where it is no longer required, withdraw consent where processing is based on consent, and object to processing for direct marketing purposes.

To exercise any of these rights, please contact us at info@divytradelink.com. We will respond to all valid requests within a reasonable timeframe.

10. Third-Party Links

Our website may contain links to third-party websites, including regulatory bodies, partner organisations, or pharmaceutical directories. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated policy will be published on this page with a revised date at the top. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Divy Tradelink
Email: info@divytradelink.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

— When your body is strong from within, the world becomes a safer, brighter place.

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  • Faq

Frequently Asked Questions

From sourcing to delivery, we ensure reliability at every step. Our operations follow strict quality and regulatory standards.

Is pacemaker implantation a major surgery?
Pacemaker implantation is considered a minor to moderately invasive procedure, not a major open-heart surgery. It is typically performed under local anaesthesia with mild sedation. A small incision is made near the collarbone, the leads are guided into the heart through a vein, and the device is placed under the skin. Most patients go home within 1–2 days and recover fully within 4–6 weeks.
Modern pacemakers typically last between 5 to 15 years, depending on the model and how frequently it needs to pace your heart. Your cardiologist will monitor battery levels during routine check-ups. When the battery runs low, only the device (not the leads) usually needs to be replaced in a straightforward procedure.
Most people do not feel their pacemaker working. Occasionally, some patients may notice a slight fluttering or increased heart rate, especially during physical activity. The device is designed to work seamlessly in the background. If you feel palpitations, dizziness, or discomfort, contact your doctor — this is uncommon but worth checking.
Yes, absolutely. The vast majority of people with pacemakers lead full, active, and normal lives. You can exercise, travel, work, and enjoy daily activities. Many patients actually feel significantly better after implantation as their heart rhythm becomes stable. Your doctor will provide specific guidance based on your condition.
The battery in a pacemaker typically lasts 5 to 15 years. The exact duration depends on the type of pacemaker, how often it is pacing, and the settings programmed for your condition. During regular follow-ups (every 6–12 months), the battery status is monitored closely so replacement can be planned well in advance before it runs out.
There are a few precautions to keep in mind. You should avoid prolonged close contact with strong magnetic fields (like MRI machines — though many newer pacemakers are MRI-compatible). Keep mobile phones and earbuds at least 6 inches from the device. Avoid leaning over running engines or high-voltage equipment. Most household electronics, microwaves, and air travel are completely safe.
After implantation, you will typically have a check-up within 4–6 weeks, then every 6 to 12 months thereafter. Some pacemakers support remote monitoring, allowing your cardiologist to review device data without you needing to visit the clinic. As the battery nears end of life, appointments may become more frequent.